Refund policy

The consumer Client (or non-professional in some cases) may withdraw from these General Terms and Conditions without providing any reason within one (1) day. The withdrawal period expires one day after the conclusion of the contract. This is a consumer right (and non-professional in some cases) that applies regardless of any commercial warranty.

To exercise the right of withdrawal, the consumer Client (or non-professional in some cases) must notify by email with acknowledgment of receipt and read receipt to the address support@mounra.com, or by registered mail with acknowledgment of receipt, their decision to withdraw by means of a clear declaration. You can use the sample withdrawal form below and include “RIGHT OF WITHDRAWAL” as the subject of the email or letter, but this is not mandatory.

In case of the Client’s withdrawal from the Services, access rights are closed.

Amounts paid will be refunded as soon as possible and no later than fourteen days from the receipt of the notification of the Client’s intention to withdraw.

The Company will process the refund using the same payment method used for the initial transaction, unless the Client expressly agrees to a different method; in any case, this refund will not incur any charges for the Client.

By agreeing to these General Terms and Conditions and checking the relevant box, the Client agrees to benefit directly from the Service after ordering without waiting for the end of the withdrawal period but does not waive their right. In case of exercising the right of withdrawal, the Client will pay the Company an amount corresponding to the service provided up to the communication of their decision to withdraw. This amount is proportional to the total price of the service agreed upon at the time of the order and can be calculated based on the Coaching time and/or the percentage of Training content consulted (logs). If the total price is excessive, the appropriate amount is calculated based on the market value of what has been provided. Otherwise, the Client retains their right of withdrawal under the aforementioned conditions.